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Point of Sale Coordinator

Location 463 Commerce Park Drive, Suite 114, Marietta, GA United States 30060
Phone Number 770-429-7350
Division First Transit
Categories Operations Support
Req ID 40864

Become A Point of Sale Coordinator for First Transit!

Responsible for ensuring that customers receive excellent service by helping to answer and solve
patron questions and concerns. Provide information in response to inquiries about bus services, trip
planning, route changes, ticket sales, in addition to handling and resolving complaints. Responsible
for point-of-sale, ticket inventory, and other administrative duties.


Major Responsibilities:

  • Receives, researches, and answers customer inquiries and requests regarding bus service,
    schedules, trip planning, ticket sales, fares, and services offered.
  • Follows-up on customer inquiries and research to assure satisfactory completion.
  • Responsible for learning the entire transit system, in addition to frequently asked questions regarding regional transit partners.
  • Accurately and efficiently sell and distribute tickets as appropriate.
  • Complete point-of-sale transactions and phone orders by cash, credit, debit and checks.
  • Balances ticket sales with payments received and cash drawer and receipts; documenting discrepancies.
  • Updates inventory and revenue records. Analyzes transactions, corrects records, and adjusts errors.
  • Enters transactions accurately into the AIMS Advantage and Microsoft Dynamics systems.
  • Assists walk-up customers. Assists customers with lost and found items.
  • Enters phone calls into database. Maintains a clean and well-stocked sales area. Close out all POS systems.
  • Assist with cash vault as needed. Availability to work split-shifts if needed.

Minimum Education & Certifications Required:
High School Degree or G.E.D


Experience & Skills Required:
• At least 1 year experience in bookkeeping, accounting, or secretarial assignments involving advanced recordkeeping (directly related business school or college courses may be substituted equally for up to 6 months experience) OR any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
• Working knowledge of bookkeeping theories and practices and accepted office procedures.
• Ability to perform a volume of numerical detail work with speed and accuracy, to make difficult mathematical computations with and without mechanical assistance (ability to operate a calculator by touch).
• Ability to understand and follow complex oral and written instructions and technical or legal terminology.
• Ability to prepare financial and other records in a systematic, neat, legible manner.
• Ability to establish and maintain effective working relationships with co-workers, a variety of
governmental employees and officials, and the general public.

Benefits  

We offer competitive compensation and benefits including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.  

Diversity & Inclusion  

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.  

Professional Advancement  

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.  

Extensive Training  

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.  

Community Service & Impact  

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.  

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

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