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Dispatcher

Location 7490 Copley Park Place, San Diego, CA USA 92111
Phone Number 858-737-7852
Division First Transit
Categories Operations Support
Req ID 38435

 First things First: Who are we? 

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada. 

Provide positive and professional support to vehicle operators for both Paratransit and Fixed Route and other departments to maximize professionalism, enhance customer service, improve on-time performance, ensure safety and exceed customer expectations. Under general direction ensure that all shifts are covered and service is provided in a manner consistent with the schedule and appropriate policies.

Major Responsibilities:

  • Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
  • Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
  • Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
  • Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
  • Must acquire, through in-house training, proficient knowledge of Trapeze Pass Version 12 and any other required software.
  • Assist drivers to ensure success.
  • Actively participate in all Safety Programs and work with drivers to ensure Safety Performance is primary focus. Do not accept unsafe acts and document any such acts that you witness.
  • Complete and conduct all communications in a respectful and professional manner.
  • Complete filing, data input, data collection and paperwork properly and in a timely fashion as required.
  • Maintain an outstanding attendance record and promote teamwork through a dynamic, positive and proactive approach to your job. Take any necessary steps to ensure that contractual requirements are met.
  • Must have flexible hours and be able to work any day any shift as assigned including early mornings, late nights, weekends and holiday’s.
  • Monitor driver report status and ensure that all routes are covered for day of service.  Check driver’s in and out of service using positive check-in procedure to ensure operators are fit for duty.
  • Maintain professionalism with all staff and members of the public at all times.

Experience & Skills required:

  • High school diploma or equivalent; technical degree preferred.
  • Must obtain Class B CDL with required endorsements and special certificates.
  • Must satisfactorily complete all driver training components.
  • Excellent verbal and interpersonal skills.
  • Problem solving and analytical abilities.
  • Excellent customer service skills and ability to multi-task.
  • Ability to work on the computer, phones and radio
  • Must have complex analytical skills and ability to work on complex computer software.
  • 100% of day is spent on the phone, two-way radio and computer

Benefits 

We offer $19.24 per hour and benefits including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. 

Diversity & Inclusion 

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day. 

Professional Advancement 

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit. 

Extensive Training 

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency. 

Community Service & Impact 

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

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