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Dispatcher

Location 2040 Indian Boundary Drive, Melrose Park, IL United States 60160
Phone Number 708-343-4843 ext. 201
Division First Transit
Categories Operations Support
Req ID 38429

First things First: Who are we? 

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada.

The Dispatcher assures all routes are filled as assigned and bus operators are provided with timely instructions and responses to requests for operational information throughout the day.  This position also responds to customer and team inquiries. We hire individuals who make safety and customer service their top priorities.  If you have the drive, confidence, and determination to succeed, First Transit is looking for you!

Dispatcher Major Responsibilities:

  • Responds to customer inquiries and needs in a timely manner. Serves as intake person for customer complaints/commendations and sells bus passes
  • Oversees road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc. 
  • Processes route openings, insertions, extensions and issue resolutions
  • Uses computer system to retrieve scheduled information.  Uses reference material to quickly and accurately determine the best method to assist client.
  • Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips. 
  • Completes a variety of daily reports and clerical duties
  • Answers and directs business calls to appropriate personnel
  • Manages emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
  • Manages daily service by reviewing route performance and proactively responding to situations that impact customer service.
  • Resolves problems by working with carrier dispatchers
  • Authorizes trips outside of Transit services when necessary
  • Schedules alternative rides for passengers

Dispatcher Experience & Skills:

  • 3 years of customer service, dispatch, or scheduling experience preferred
  • Excellent phone demeanor and customer service skills
  • Ability to work independently
  • Excellent verbal, interpersonal, judgment and problem solving abilities

Benefits 

We offer competitive compensation and benefits including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. 

Diversity & Inclusion 

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day. 

Professional Advancement 

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit. 

Extensive Training 

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency. 

Community Service & Impact 

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

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