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Operations Supervisor

Location 2050 WEST RIO SALADO PARKWAY, Tempe, AZ USA 85281
Phone Number 602-671-7246
Division First Transit
Categories Operations Management & Supervisory
Req ID 38413

First things First: Who are we? 

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada. 

First Transit is looking for Operations Supervisors in Tempe, AZ. Our Operations Supervisors are an integral part of daily operations. Our Operations Supervisors monitor driver and dispatcher performance and assists employees with any issues. We hire individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, First Transit is looking for you!

 

  • Our Operations Supervisors are responsible for:
  • Counsels, coaches, and trains drivers and dispatchers.
  • Tracks trip performance measures, route begin on time, performance, incidents, etc.
  • Ensures that drivers are performing assigned duties correctly and safely and that they meet all job related specifications.
  • Prepares operational reports/schedules. Maintains accurate daily records of operations.
  • Dispatches as needed. Reconciles previous day deposits.
  • Responds to customer comments.
  • Working overtime including holidays.
  • Other responsibilities may include: road checks, routing, training, payroll, and other administrative tasks as required.
  • May assist in driver hiring in accordance with company standards.

 

To qualify as a Operations Supervisor, you’ll need:

  • High school diploma or equivalent
  • Class B CDL Air Brake Passenger endorsement
  • 1-3 years of transit or related experience
  • 2-3 years driving experience preferred
  • Supervisory experience strongly desired
  • Problem solving and analytical abilities
  • Ability to verbally communicate with passengers, Drivers, Dispatchers and Road Supervisors including use of a 2-way radio and PA system effectively
  • Working knowledge of Microsoft Word and Excel

Benefits 

We offer competitive compensation and benefits including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. 

Diversity & Inclusion 

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day. 

Professional Advancement 

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit. 

Extensive Training 

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency. 

Community Service & Impact 

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others. 

 

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

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