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Reservationist

Location 5007 Prime Parkway, McHenry, IL United States 60050
Phone Number 815-363-4323
Division First Transit
Categories Call Center/ Customer Service
Req ID 38383

First things First: Who are we? 

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada. 

First Transit is looking for Reservationists in McHenry, IL. Our Reservationists help maintain inbound and outbound calling to our customers in order to facilitate transportation for our customers. We hire individuals who make safety and customer service their top priorities.  If you have the drive, confidence, and determination to succeed, First Transit is looking for you!

Reservationists are responsible for:

  • Answers all incoming phone calls promptly and courteously.
  • Efficiently receives all ride request information from callers and repeats all information received to confirm accuracy.
  • Records type of service/related information accurately on each ride request.
  • Establishes rapport and professional confidence level with passengers and is sensitive to passengers needs.
  • Has proficient knowledge of Scheduling System.
  • Possesses knowledge of First Transit and “agency” policies and Procedures.
  • Efficiency is demonstrated by average telephone talk time.
  • Has excellent knowledge of service area and is proficient in use of street directory and reverse directory.
  • Creates manual trip ticket when system is at capacity and forwards to scheduler/dispatcher
  • Suggests alternatives to passengers if system is at capacity at a particular time.
  • Maintains organized work environment.
  • Maintains the highest standard of excellence for subordinates, company personnel, and all people contacted through personal appearance and attitude.

To qualify as a Reservationist, you'll need:

  • Knowledge of computers
  • Customer service experience
  • Phone/Call center experience
  • Experience with filing, data processing
  • To be familiar with service area
  • To be able to make sound judgment decisions
  • A team-player attitude
  • Reliable transportation
  • Be subject to a background check and physical 

Benefits 

We offer competitive compensation and benefits including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. 

Diversity & Inclusion 

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day. 

Professional Advancement 

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit. 

Extensive Training 

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency. 

Community Service & Impact 

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others. 

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

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