Customer Service Representative *$1,000 HIRING BONUS*

Location 1560 Broadway, Suite 1000, Denver, CO USA 80202
Phone Number 303-480-2005
Division First Transit
Categories Call Center/ Customer Service
Req ID 37981

First things First: Who are we? 

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada. 

Professional Customer Service Representative

 *$16.00 starting pay (50 cent added if bilingual) plus a $1000 HIRING BONUS* 

First Transit is seeking full time Customer Service Representatives for our Downtown Denver, Colorado call center location to act as a liaison for the internal and external customers we serve. We are seeking call takers for our operation that serves as the reservation center for the RTD Access-A-Ride program!  We are seeking compassionate, driven, team-oriented people to serve our elderly and disabled customers by supporting them with transportation solutions. If you are ambitious, good with people, and enjoy a diverse community, then you will enjoy this role working with our friendly cross-functional team.


Our Customer Service Representatives enjoy:

  • $16/HR ($16.50 / hour for Bilingual)
  • Full -Time and Part -Time schedules are available
  • Excellent benefits including medical, dental, vision, and 401(k) savings plan.
  • Company training with paid holidays, paid vacation and sick days.
  • A great work environment in a secured building with socially distanced workstations
  • Full-time and Part-time schedules that offer either 8 or 10 hour work days
  • Our office provides close proximity to many shops and restaurants in the downtown area
  • In addition, we offer a free RTD bus pass and on site workout facility as additional benefits
  • *Conditions apply for bonus payout

Our Customer Service Representatives are responsible for:

  • Effectively communicating with internal and external customers and providers to provide exceptional client service
  • Obtain and enter accurate customer information into the reservation system
  • Utilize our reservation program called Route Match to schedule inbound Reservation and Access-A-Cabs calls
  • Provide customers with information on the services we provide and assist them as needed

To qualify as a Customer Service Representative, you’ll need:

  • Minimum 19 years old with a High School Diploma or GED
  • Exceptional customer service skills with professional, customer-focused telephone etiquette
  • Excellent communication and negotiation skills, with the ability to promote teamwork and cooperation
  • Proficient in time management and multi-tasking
  • Excel at customer service
  • Position requires extended sitting and computer use in an office environment 

First Transit is a proud partner with the Denver RTD and have been the call center provider for the Access-A-Ride program for 19 years. As a call center representative, you will play an integral role in our mission to provide solutions for an increasingly congested world by keeping people moving and communities prospering. APPLY TODAY! 


We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

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