Dispatch Lead *$1,000 HIRING BONUS*

Location 1560 Broadway, Suite 1000, Denver, CO USA 80202
Phone Number 303-480-2005
Division First Transit
Categories Operations Support
Req ID 37980

First things First: Who are we? 

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada. 



Our Dispatch Leads Enjoy:

  • $19.25/hr ($19.75/hr for Bilingual)
  • Team-oriented Environment
  • Free RTD bus pass
  • Free workout facility in the building
  • Variety of shops/eating places in the downtown area
  • Tremendous career advancement opportunities due to a strong presence across North America.
  • Excellent benefits including medical, dental, vision, and 401(k) savings plan.
  • Company training, paid holidays, paid vacation and sick days.


Dispatch Lead Responsibilities:

  • Oversee road service by assigned carriers by tracking trip performance measures, i.e. route start time, on-time performance, incidents, etc.
  • Coordinates daily transportation services for Access – a – Ride customers by maintaining telephone and radio communications with customers, carriers, and drivers.
  • Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations, and missed trips
  • Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services
  • Manage daily service by reviewing route performance and proactively responding to situations that impact customer service and on time performance
  • Supervise staff on weekends and evenings
  • Manage Department reports and other communication tools
  • Provide support assistance to the Dispatch Supervisor including training of employees
  • Make recommendations on improving the Dispatch Department
  • Manage escalated calls


Dispatch Lead Qualifications:

  • High school diploma or GED equivalent required; technical degree preferred
  • Must have completed 1 year of customer service rep or have equivalent skills and experience of a dispatcher
  • Ability to learn dispatching software
  • Must be able to manage emergency situations for drivers
  • Team player
  • Computer skills
  • Customer service orientation
  • Excellent verbal and interpersonal skills
  • Problem solving and analytical abilities
  • Supervisor experience strongly desired


First Transit keeps people moving and communities prospering- That’s why we need amazing people like YOU to APPLY NOW!   


We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

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