Remote Transportation Unit Review Specialist

Location 799 Roosevelt Road, Bldg #4 Suite 200, Glen Ellyn, IL USA 60137
Phone Number 630-873-1339
Division First Transit
Categories Operations Support
Req ID 37961

First things First: Who are we? 

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada. 

Per business needs you must reside near DuPage, Will or Cook County areas in the state of Illinois.

As a Transportation Review Specialist you will review and process data entry for non-emergency medical transportation requests for
the Non-Emergency Transportation Standing Prior Approval Program.

  • Provide excellent customer service via phone to medical providers, transportation providers, participants,
    and the call center team.
  • Able to process and document data entry based on the review and validation process.
  • Pay attention to detail. Critical review of historical prior/post approvals to determine the adjudication process with the non-emergent transportation

Required Skills: 

  • Minimum of 3years experience in a call center
  • High production in data entry
  • Knowledge of the Medicaid program
  • Extensive knowledge on how to operate a computer/phone system
  • Proficiency in Microsoft Word and Excel Programs

First for a Reason  


We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. 

Enjoy your weekends off!

Diversity & Inclusion 

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day. 

Professional Advancement 

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit. 

Extensive Training 

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency. 

Community Service & Impact 

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others. 

About First America 

First is the largest passenger transportation company in North America, we provide passenger transport and maintenance services to municipalities, school districts and the general public in the U.S. and Canada. Our 4.8 billion operation is headquartered in Cincinnati, OH and employs more than 96,000 employees at 1,200 locations in 38 states and 7 Canadian provinces.  

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

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