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Scheduler/Call Taker

Location 801 Wilbur Avenue, Antioch, CA USA 94509
Phone Number 925-706-4375
Division First Transit
Categories Call Center/ Customer Service
Req ID 35905

Scheduler/Call Taker

First things First: Who are we? 

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada. 

Join First Transit as a Lead Scheduler/ Call Taker and develop daily schedules. The Lead Scheduler/ Call Taker generates an optimization report to identify “slack time” and scheduling efficiencies per route and generally review each manifest prior to the daily print production.  First Transit’s commitment to putting customers first, dedication to safety, and ambition to deliver the best makes for a working environment you’ll love.

Responsibilities:

  • Create an accurate scheduling framework for same day dispatching.
  • Insert, change and move trips to promote efficiency.
  • Prioritize and respond effectively to changing situations.
  • Anticipate potential trouble and respond accordingly.
  • Possess in depth knowledge of geographic service area (good to have, not required).
  • Display proficiency in working with street/electronic atlas.
  • Promote the safety of all drivers and passengers.
  • Assist and promote the success of the operators.
  • Project and maintain fair and equal treatment of drivers.
  • Provide Superior Customer Service.
  • Enter new route standing orders.
  • Make any necessary changes to existing standing orders.
  • Review status of service delivery and respond to inquires regarding individual ride status.
  • Respond to customer with either a time, or inform them of a denial
  • Maximize schedule efficiency by inserting trips and rearranging computerized routing as necessary.
  • Inform customers of any changes to previously scheduled trips. Do not dispute a customer’s refusal to accept an alternate time if their previous time was confirmed.
  • Other duties as assigned.
  • Work flexible hours within a 7 day work week to include evenings and holidays.
  • Strong Attendance record, Computer skills and general office skills.

Experience & Skills:

  • Strong analytical skills
  • High School diploma or equivalent required; College courses preferred.
  • Excellent verbal and written communication skills
  • Benefits administration, strong training skills
  • MUST have strong 10 Key and computer skills (i.e., Excel and Word).

Benefits 

We offer $16.00 per hour and benefits including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. 

Diversity & Inclusion 

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day. 

Professional Advancement 

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit. 

Extensive Training 

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency. 

Community Service & Impact 

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others. 

 We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

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